Skip to terms

1. Scope and operator

These terms govern your use of PromptOn, a hosted service for managing prompts, deployment settings, monitoring logs and evaluations, operated by Polimo in the Republic of Korea ("we", "us"). They apply to the website, application, hosted APIs and related services. Open-source SDKs and the CLI have their own licenses; those licenses do not grant access to the hosted service.

Service
PromptOn
Business name
Polimo
Representative
YONGSEON LEE
Business registration number
131-38-61546
Business address
L857, 191 Dongbaekjungang-ro, Giheung-gu, Yongin-si, Gyeonggi-do, 17006, Republic of Korea
Support contact
contact@prompton.ai

The purchase contract for a transaction processed by Paddle is with the Paddle entity identified at checkout and on your receipt, under Paddle's Buyer Terms. We provide and support PromptOn. Our Privacy policy explains personal data handling; it is not a blanket consent to unrelated processing.

2. Accounts and organizations

Provide accurate account information, protect login codes, sessions and API keys, and notify us if access is compromised. You must have legal capacity to enter this agreement. If you use PromptOn for an organization, you must have authority to act for it and to submit its data.

Organization owners and authorized administrators control membership, project access and shared settings. Content you contribute may remain with the organization after your membership ends. Keep your own copies of content you need and remove access for departing members.

3. The service and AI providers

Your application can fetch PromptOn configuration and call a model provider directly using your own credentials. Separately, features such as Arena, drafting and evaluations can make model calls from PromptOn using the configured model and an organization-provided key, or a service-provided key where that option is available. Monitoring data is sent to PromptOn when your integration submits it.

Provider charges are separate from PromptOn fees. You are responsible for provider accounts, credentials, budgets and permitted use. Review generated prompts, outputs, scores and proposed changes before relying on them. AI results may be inaccurate or unsuitable; evaluation scores are aids to your judgment, not a guarantee of correctness.

Only features expressly available in your account form part of the service you receive. Roadmap descriptions and previews do not promise a release date or activate a paid plan.

4. Plans, payment and renewal

For paid purchases, the selected plan, billing period, currency, applicable tax and amount due are shown before payment. Annual subscriptions are prepaid for the year. Monthly organization usage allowances reset on the first day of each calendar month at 00:00 UTC, including on annual plans. Seats, usage limits and retention follow the plan disclosed at purchase. Optional packs, when offered, cover their stated monthly period; unused allowances do not become cash or automatic overage charges.

Paddle acts as merchant of record for purchases it processes, including payment collection, applicable transaction taxes, receipts and refunds. Recurring subscriptions renew at the disclosed interval until canceled. Manage cancellation through the link in your Paddle receipt or Paddle support. Cancellation stops future renewals, normally at the end of the paid period; refunds are addressed separately below.

We will disclose material price or plan changes before they apply and obtain consent where required. A failed payment may affect paid access after notice and any applicable recovery period. Free access does not require a card.

5. Refund policy

For Paddle purchases, Paddle's Refund Policy and mandatory consumer rights apply, including to packs. Its current policy provides Korean consumers a full refund when withdrawal is requested within seven days of the transaction. Other countries may provide additional rights. Nothing here excludes remedies for defective or misdescribed services.

Request a refund at paddle.net or through your receipt's support link. Provide a transaction reference if available; no reason is required for an unconditional withdrawal. Outside applicable rights, refunds are assessed individually; cancellation alone does not promise a prorated refund. Refunded paid access may end. Provider usage charges are handled separately by that provider.

6. Your content and intellectual property

You retain the rights you have in prompts, logs, inputs, outputs, criteria and other material you submit. You grant us only the rights needed to host, secure, display and process that material to operate the features you use, and to fulfill legal obligations. You must have the rights and lawful grounds needed to upload personal or confidential information and send it to your selected providers.

PromptOn's software, branding and site materials remain the property of their respective owners. This agreement does not transfer ownership of them. AI output rights also depend on applicable law and the provider's terms.

7. Acceptable use

  • Do not use the service for unlawful conduct, infringement, fraud or unauthorized disclosure of data.
  • Do not access another organization's data without permission, distribute malware, evade usage controls or interfere with service security or availability.
  • Do not upload passwords, identity documents or sensitive personal data unless necessary for your lawful use and appropriate safeguards are in place. Do not put provider secrets into prompt or log content.
  • Respect the acceptable-use requirements of the AI and payment providers you use.

8. Suspension, termination and data

You may stop using PromptOn and request account closure by emailing contact@prompton.ai. Cancel any subscription separately to prevent renewal. Some data belongs to a shared organization; we must verify authority before deleting shared records.

We may restrict access when reasonably necessary to address a material breach, security threat, unlawful use or unpaid fees. We will give reasons and a chance to resolve the issue where practicable, unless doing so would compromise security or be prohibited by law. Any mandatory refund rights remain intact.

The retention section explains deletion and retained records. Expiring a monitoring log does not automatically delete an evaluation sample saved from it. We will give reasonable advance notice if we discontinue a paid service, except where urgent legal or security circumstances prevent this, and address undelivered paid service under applicable law.

9. Service responsibility

We will operate PromptOn with reasonable care and skill. Unless separately agreed, we do not offer a service-level commitment or guarantee uninterrupted availability, error-free AI output or compatibility with every third-party service.

Each party remains responsible for loss caused by its breach to the extent required by applicable law. Nothing in these terms excludes liability for fraud, intentional misconduct, gross negligence or any liability or consumer protection that cannot lawfully be limited.

10. Changes, questions and disputes

We will publish updated terms with an effective date and notify you of material changes in advance where required. Changes will not retroactively remove accrued consumer rights. Any additional consent required by law will be requested separately.

Republic of Korea law governs the service agreement with us, subject to mandatory protections and jurisdiction rules that apply where you live. Disputes may be brought before a court with lawful jurisdiction. Paddle purchases follow the applicable Paddle purchase terms without reducing mandatory rights. Contact the operator first so we can try to resolve an issue.

English and Korean versions express the same policy. If a translation differs, it will be interpreted consistently with applicable law and mandatory consumer rights, rather than used to reduce those rights.

Back to top / 맨 위로